Our policy on Violence and Aggression

Annat Bank Practice believes all staff has a right to be treated with respect and courtesy.

Being subject to violence and aggression is not an acceptable part of their job.

Staff are here to help and assist you.

Verbal or physical violence toward our staff may be reported to Police Scotland​ or result in removal from the Practice List.

The NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.